FAQs

Frequently Ask Questions

What is 168 Online?

168 Online is a global wholesale platform designed to support small business owners, aspiring entrepreneurs, and startup ventures. Our goal is to offer a simple and effective method for you to identify and acquire high-quality products to help grow your business

How can I create an account on 168 online?

• Click on the three lines in the top left corner, and select the sign-in/register option
• Input Your Phone Number
• Complete the robot verification to ensure you are not a bot
• Input the OTP

And now you'll be able to access the 168 Online platform and start exploring your desired products on the website

How long will it take to get my order?

 Your order's delivery time depends on the chosen shipping method. For sea cargo, it takes 15-25 days to arrive at our Philippines warehouse. For faster delivery, we recommend air cargo, which takes 3-5 days. Once the items arrive at the Philippines warehouse, customers can either pick them up or arrange for logistics to pick them up from the 168 warehouse.

What Payment Methods do you accept?
We offer GCash and bank transfer as payment methods. Please message our customer to provide their account details for these options.

What products do 168 Online offer?
At 168 Online, we offer a wide range of products across various categories. Our selection includes computers, laptops, and an array of electronic devices, as well as clothing, school supplies, cosmetics, skincare products, home appliances, fashion accessories, and much more.

What are the order status?

All Orders
View and manage all your purchases.

To Pay
This means your order has been placed but we are still waiting for your payment. Please complete the payment to proceed with processing your order.

To Ship
This status indicates that we have received your payment and are now preparing your order for shipment. 

To Receive
This means your order has been shipped and is on its way to you. You can track your shipment to see the latest updates on its status.

Completed
This status indicates that your order has been successfully delivered. 

Cancelled
This status indicates that your order has been cancelled. If you have any questions or need further assistance, please contact our support team.